Our customer approach

We developed a holistic client approach and offer personalised after-sales services which perfectly fit your project.

After-sales services

Proactive maintenance routine

Warranty meetings

Warranty meetings

Warranty meetings are periodically organised to encourage face-to-face discussions about the project management and direction.

Software updates

Software updates

To ensure the development and the relevance of your solution over time, several software updates are included in our services.

Software upgrades

Software upgrades

We offer you the opportunity to complete your solution with new features that were unforeseen during the implementation of the project.

Preventive maintenance, stress tests and back-up updates

Preventive maintenance, stress tests and back-up updates

A preventive maintenance is performed every year to update the software and correct any detected defect. Moreover, a stress test to mitigate risks and minimise troubleshooting time in case of a problem as well as back-up updates are yearly organised.

Refresh training

Refresh training

Refreshing training sessions are arranged for your maintainers and instructors to optimise the simulator use, if requested.

Documentation updates

Documentation updates

We make a point of delivering intuitive and user-friendly documentation materials which cover all the technical aspects of your solution.

Refurbishment

Refurbishment

A whole refurbishment of the simulator can be planned once the manufacturer’s warranty comes to term.

Reactive maintenance routine

Bug tracking

Bug tracking

Our bug tracking system enables you to register any bug at any time as well as to prioritise repairs. Directly notified, we can find a solution in real time.

Workweek hotline and remote assistance

Workweek hotline and remote assistance

A telephone hotline is at your disposal during normal office hours as well as a remote repair service (through a telephone connection and a modem) to take action rapidly and troubleshoot remotely.

Software corrective maintenance

Software corrective maintenance

In the event of a software failure, a correction will take place as quickly as possible depending on the priority of the problem and its origin.

Hardware corrective maintenance

Hardware corrective maintenance

If in spite of the proactive routine, a simulator malfunction occurred, our team commits itself to finding a solution within 48 hours.