We developed a holistic client approach and offer personalised after-sales services which perfectly fit your project.
Proactive maintenance routine
Warranty meetings are periodically organised to encourage face-to-face discussions about the project management and direction.
To ensure the development and the relevance of your solution over time, several software updates are included in our services.
We offer you the opportunity to complete your solution with new features that were unforeseen during the implementation of the project.
Preventive maintenance, stress tests and back-up updates
A preventive maintenance is performed every year to update the software and correct any detected defect. Moreover, a stress test to mitigate risks and minimise troubleshooting time in case of a problem as well as back-up updates are yearly organised.
Refreshing training sessions are arranged for your maintainers and instructors to optimise the simulator use, if requested.
We make a point of delivering intuitive and user-friendly documentation materials which cover all the technical aspects of your solution.
A whole refurbishment of the simulator can be planned once the manufacturer’s warranty comes to term.
Reactive maintenance routine
Our bug tracking system enables you to register any bug at any time as well as to prioritise repairs. Directly notified, we can find a solution in real time.
Workweek hotline and remote assistance
A telephone hotline is at your disposal during normal office hours as well as a remote repair service (through a telephone connection and a modem) to take action rapidly and troubleshoot remotely.
Software corrective maintenance
In the event of a software failure, a correction will take place as quickly as possible depending on the priority of the problem and its origin.
Hardware corrective maintenance
If in spite of the proactive routine, a simulator malfunction occurred, our team commits itself to finding a solution within 48 hours.